‘Janet is one of the best people I have ever worked with in my career. She fully understands the whole process of product development, supply chain and marketing. She is quick to understand the issues involved and resolve them with ease. Janet is a great leader and has in-depth experience of toiletries and international retailing. I would recommend her to any company or client.’
Roz Roper, Category Manager and Buyer, Crabtree & Evelyn
Led Global Product Development Team for Crabtree & Evelyn. Defined 3 – 5-year global product strategy, pricing, product propositions by brand and by category. Led redesign, repackaging, reformulations of signature hand creams, fine and home fragrances. Led design and development of Christmas Collection.
Heritage beauty brand needed to be repositioned to appeal to a more contemporary market. Year-on-year sales down across global markets. With their head office and factory based in the US and offices based globally, better planning, process and communication was needed across global markets.
RANGE REVIEWS AND PRODUCT RATIONALISATION
Reviewed the product performance across their product portfolio based on sales, stocks, margins, market specific requirements identifying non-performing lines. Managed markdowns and discontinuations across global markets.
COMPETITOR AND GAP ANALYSIS DRIVING INNOVATION
Conducted a competitor analysis focusing on their primary competitors to identify gaps and opportunities within their range. Based on market trends and conferring with the global formulator, identified opportunities to reformulate existing products and launch innovative new lines including fine and home fragrances, body care, soaps, hand creams, gifting, men’ grooming and beauty accessories.
NEW PACKAGING BASED ON MARKET RESEARCH AND CONSUMER INSIGHTS
Together with the creative director and creative agencies conducted market research to gain consumer insights based on design concepts found in the brand archives. Positive feedback confirmed this was the new design direction, a contemporary look with a nod to heritage that was uplifting in stores.
PRICING, PRODUCT CONCEPTS AND PRODUCT STRATEGY, BY MARKET
Consulted with the MD’s for the brand across each market (US, Canada, Asia, Australia) to identify market specific products, prices and positioning. Implemented a gated new product development (NPD) process supported by global sales forecasts to measure financial viability of new product launches by market.
COST TRANSPARENCIES AND QUALITY
Introduced greater transparency of costs and a more stringent quality control processes. Greater cost transparencies improved margins and a more stringent quality control process reduced percentage of late deliveries and stock returns.
COMMUNICATION, COLLABORATION, PRODUCTIVITY ACROSS GLOBAL TEAMS
Introduced new product development (NPD) process supported by weekly calls, video conferencing and working from multi-site offices in the UK and US to improve communication between global product development team, MD’s, sales, marketing and PR.
Janet led the new product development (NPD) team through rationalisation of the product portfolio, relaunch of best performing lines in new packaging and new formulations, introduction of innovative new products across categories and the implementation of an improved product development process with measures built in to manage stock, pricing and forecasting by market to drive an increase in gross margin.
Unless someone comes from a background in this industry, you wouldn’t know what is required. Not only do I have the support of an experienced team to help me to make things happen and to grow my brand, but I also have a great personal relationship with Janet and her team, working in this way means I have someone to turn to, to share the journey of running a business.
‘Through Janet’s management skills, expertise and proven track record on the job she successfully managed the purchasing of our retail operations and ensured the integrity of our brands in-stores. Her enthusiasm and total dedication, delivered results in any project she was involved in.’
‘Janet has excellent beauty market knowledge. Level headed with clear vision, direction and the ability to drive business forward, Janet led the teams through a complete product design change advising on what the key marketing messages should be, incorporating her technical knowledge and beauty expertise.’
‘I highly recommend Bespoke Advantage to business owners across the beauty, spa and wellness industry. Janet has been a fantastic support to my business. Through her in-depth knowledge of the beauty industry she has provided me with strategies specifically tailored to my business needs, to help me to grow my business across the marketplace’.
‘Janet has a wealth of experience across retail, buying and marketing. She conducted a full strategic review of our cross functional business and the travel retail market to develop a comprehensive buying and quality control strategy that was signed off at board level. I highly recommend her as an asset to any business.’
‘Janet is extremely professional, knowledgeable and thorough, an expert of her field. This shone through from our first conversation, which instinctively led me to want to work with Bespoke Advantage. As a new skincare brand the expertise of Bespoke Advantage has been invaluable.’
‘Janet, absolutely fantastic to meet you today. Thoroughly enjoyed The Beauty Workshop. You definitely excel in your area and beyond.’
‘We have been really pleased to work with Janet. Through her 6-Month online coaching program she showed us exactly what we needed to do each step of the way. Really look forward to having future opportunities to work together.’
‘Many thanks again for all the help, support and words of encouragement, as I said before, best and most sensible thing I’ve done in developing my beauty ideas is to engage with you!’
‘It’s been inspirational working with Janet. We are in the process of launching a skincare brand however have received conflicting opinions from so many people we were really confused. I am so impressed by Janet’s knowledge and experience in product development, marketing and retail and the way she explains everything so clearly. She is very motivating and positive, and so much fun to work with. I have much more clarity and confidence in how to move things forward.’